Customer Satisfaction Score (CSAT Calculator)
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FAQs
What is the full form of CSAT Score?
Full form of CSAT Score – Customer Satisfaction Score
What is a CSAT Calculator?
A CSAT Calculator helps businesses measure customer satisfaction by calculating the percentage of customers who are satisfied with their products or services based on survey responses.
What is considered a good CSAT score?
A CSAT score of 75% or above is generally considered good. However, this can vary by industry and customer expectations.
What scale is commonly used for CSAT surveys?
Most CSAT surveys use a 1 to 5 rating scale, where 1 means “very dissatisfied” and 5 means “very satisfied.”
Can I use CSAT along with other metrics?
Yes, CSAT is often used alongside NPS (Net Promoter Score) and CES (Customer Effort Score) to provide a full picture of customer experience.